Terms of service
Effective from:
The binding version of this document is the Slovak one at /sk/obchodne-podmienky/. This English text is a courtesy translation; in case of any discrepancy the Slovak version prevails.
These terms govern the use of Faktura365. Please read articles 4 and 6 in particular — they say what the service does not do and where our liability ends.
1. The parties and the subject
The operator is Volodin s. r. o., Račianska 1579/88B, 831 02 Bratislava, Slovakia, company ID (IČO) 57105961, entered in the Commercial Register of the Municipal Court Bratislava III, section Sro, insert no. 190122/B.
Faktura365 is a web application for issuing invoices under Slovak rules. By using the service you accept these terms.
2. The account
You register with an email address or through Google. One person, one account; the details you register with must be true.
Keeping your password safe is your responsibility. If you notice unauthorised access, tell us.
3. Price
Issuing invoices, keeping customers, downloading PDFs and the number of invoices are free — no trial period and no card.
Only the sending of e-invoices will be charged for, once it becomes mandatory in 2027. We will announce the price and the terms in advance, and switching a paid function on will always be your decision, never an automatic charge.
4. What the service does not do
Faktura365 is a tool, not accounting or tax advice. We do not review your documents against your own situation and we are not responsible for their tax consequences.
The correctness of the data, the amounts, the VAT rates and the deadlines is on you and your accountant. The guides on this site are general information, not advice on a specific case.
The overviews in the application — the limit trackers (VAT registration, the income-tax rate) and any other totals — are indicative only. We calculate them solely from the documents issued in the service, from the rates and limits the service currently holds and from simplified assumptions; we do not see your income and expenses outside the service or your personal situation. They may therefore differ from your actual obligations, and a change in the law may reach them with a delay.
These overviews are not tax, accounting or legal advice and do not replace your accountant’s calculation or the decisions and notices of the tax administration, the Social Insurance Agency or your health insurer. You decide on registration, deadlines and payments from your own complete data.
5. Availability
We try to keep the service running at all times, but we do not promise guaranteed availability (an SLA) — the service is free. We try to schedule maintenance so that you do not notice it.
6. Liability
We are liable for intent and gross negligence; that cannot be limited and we do not try to.
Beyond that, liability for lost profit, indirect damage, loss of data on your side and for the consequences of an incorrectly issued document is excluded to the extent Slovak law permits. For a free service that is the usual boundary.
To the same extent we are not liable for the overviews and estimates under article 4 being incorrect, incomplete or out of date, nor for penalties, interest, arrears or other consequences of decisions you make on their basis.
7. Your data is yours
Everything you create in the service belongs to you. You can download your invoices as PDFs and delete your account with all its data at any time.
We claim no rights over your content and we do not use it to train anything.
8. What is not allowed
Disrupting the service, circumventing its limits, bulk-extracting data from it, using it for unlawful documents or impersonating someone else. We may close an account for any of these — with a warning where the situation allows.
9. Processing on your instructions
By entering your customers’ details you instruct us to process them. We process them solely in order to provide the service to you.
We keep them confidential, engage only the processors listed in the Privacy policy, help you handle requests from your own customers, and delete the data when the account is deleted.
10. Termination
You may leave at any time by deleting your account. We may discontinue the service with at least 30 days’ notice by email to the address in your account, and will give you time to take your data with you.
11. Consumers
If you are an individual acting outside a business, you have the right to withdraw from the contract within 14 days and the right to have a complaint handled. A dispute may be settled out of court through the Slovak Trade Inspection.
12. Governing law
These relations are governed by the law of the Slovak Republic and disputes belong to Slovak courts.
13. Changes to the terms
We will notify you of changes by email at least 15 days in advance. If you keep using the service, you have accepted them.